Conflict resolution is the process by which two or more parties reach a peaceful resolution to a dispute.
Tips for Resolving Conflicts Effectively
- Establish ground rules before the discussion
- Identify the problem
- Be specific
- Focus on one issue at a time
- Ensure both parties are calm
- Request a break from the discussion if you start to escalate and respect other’s requests to take a break
- Both parties should agree to do this when establishing ground rules
- Utilize assertive communication skills
- Utilize active listening skills
- Avoid communication roadblocks: criticizing, stonewalling, defensiveness, ridiculing, generalizing
- Be willing to compromise
Assertive Communication
Assertiveness is communicating your opinions, feelings, and needs in a way that is clearly understood by others without disrespecting their opinions, feelings, and needs. Learn more about assertive communication.
Active Listening Skills
- Be attentive
- Maintain good eye contact
- Communicate that you are listening with a nods or verbal feedback
- Don’t interrupt
- Paraphrase what the speaker said
- Validate their feelings/perspective
- Ask clarifying questions if needed
- Summarize
Compromise
Reaching a peaceful resolution that both parties are in agreement with. This generally involves both parties making concessions.
