Assertiveness is communicating your opinions, feelings, and needs in a way that is clearly understood by others without disrespecting their opinions, feelings, and needs.
Tips for Assertive Communication
Use “I” statements to express your perspective (how you are feeling about the situation, your needs, your opinion)
“I feel frustrated when you do not clean up after yourself.”
Focus on the present issue or need
Avoid bringing up the past
Be specific and use clear language to state your perspective
Process the problem- not the person
Avoid name calling or using “you” statements
“You never pick up after yourself”
“You’re lazy”
Focus on the facts
Maintain appropriate tone of voice and non-verbal skills
Calm but firm tone voice
Appropriate eye-contact
Listen to the other person’s point of view without judgement
Be willing to compromise if necessary and appropriate
