Assertiveness is communicating your opinions, feelings, and needs in a way that is clearly understood by others without disrespecting their opinions, feelings, and needs.
Tips for Assertive Communication
- Use “I” statements to express your perspective (how you are feeling about the situation, your needs, your opinion)
- “I feel frustrated when you do not clean up after yourself.”
- Focus on the present issue or need
- Avoid bringing up the past
- Be specific and use clear language to state your perspective
- Process the problem- not the person
- Avoid name calling or using “you” statements
- “You never pick up after yourself”
- “You’re lazy”
- Focus on the facts
- Maintain appropriate tone of voice and non-verbal skills
- Calm but firm tone voice
- Appropriate eye-contact
- Listen to the other person’s point of view without judgement
- Be willing to compromise if necessary and appropriate
Communication Spectrum
Assertive
Both are protected
